Two Baylor Health Care System Hospitals and a Physician Practice Earn National Award for Excellence

Two Baylor Health Care System hospitals and a HealthTexas Provider Network group are Press Ganey 2013 Beacon of Excellence Award winners. 

Baylor Jack and Jane Hamilton Heart and Vascular Hospital and The Heart Hospital Baylor Plano are Beacon of Excellence Award winners for inpatient satisfaction. The Heart Hospital Baylor Plano also received a Beacon Award for emergency department satisfaction. This year, HealthTexas Provider Network—Signature Medicine, also received the Beacon Award.

The Beacon of Excellence Award, formerly the Summit Award, is one of Press Ganey’s most prestigious awards, honoring health care organizations that sustain an overall patient satisfaction rank above the 95th percentile for at least the past three consecutive years. This award is given to the top three performing organizations by category on the basis of extraordinary achievement. Only 100 organizations receive the award in each category.

This is the fourth year in a row that The Heart Hospital Baylor Plano has won this top award for both inpatient and emergency department satisfaction, which is 24 consecutive quarters—or six years—of ranking above the 95th percentile in these areas. 

Baylor Jack and Jane Hamilton Heart and Vascular Hospital has also won the inpatient Beacon Award for four years in a row, which is 24 consecutive quarters—or six years—of ranking above the 95th percentile for inpatient satisfaction. 

Signature Medicine, a HealthTexas Provider Network group, has maintained the above-95 percentile ranking for 12 consecutive quarters—or three years.

“This honor confirms the steadfast commitment these hospitals have to role model excellence for patients and families on a daily basis,” says Terri Nuss, vice president, Office of Patient Centeredness. “Beacon of Excellence Award recipients set themselves apart from the competition by demonstrating their dedication to improvement and sustaining excellence in both quality of care and patient satisfaction. Achieving a patient satisfaction ranking above the 95th percentile for the required three-year period is difficult enough. Yet both THHBP and BHVH have maintained that ranking for several  years. Congratulations to all on this extraordinary accomplishment.” 

Seven Baylor entities received Press Ganey’s Guardian of Excellence Awards. This award honors health care organizations that have reached the 95th percentile for patient satisfaction, employee engagement, or physician engagement surveys or clinical quality performance and is awarded annually based on one year of data.

Guardian of Excellence Award winners include:

  • Baylor Jack and Jane Hamilton Heart and Vascular Hospital—Inpatient 
  • The Heart Hospital Baylor Plano—Emergency Department and Inpatient 
  • Four United Surgical Partners International (Baylor-affiliated) medical centers: Baylor Medical Center at Uptown; Baylor Surgical Hospital Fort Worth – Emergency Department; Baylor Medical Center at Frisco – Inpatient; and Irving Coppell Surgical Hospital – Emergency Department, Inpatient 
  • Emerus Emergency Facility—Aubrey, Texas

Press Ganey recognized the award winners at their National Client Conference in Orlando, Fla., Nov. 18-20. 

About HealthTexas Provider Network
HealthTexas Provider Network (HTPN) was established in 1994.  Headquartered in Dallas, TX, HTPN is a multi-specialty medical group that employs over 763 practitioners, 633 physicians and 130 physician extenders practicing in 211 care delivery sites in the North Texas area. This medical group practice is comprised of 69 primary care centers, 103 specialty care centers, 32 satellite specialty care clinics, which include 9 physiatric medicine centers; 7 hospitalist programs; 3 pulmonary critical care units; 8 liver disease outreach clinics; 5 advanced heart failure clinics; 1 kidney outreach clinic; 3 senior health centers; 26 cardiovascular care sites; 2 MRI centers and a family practice residency program.  In FY13 HealthTexas reported more than 1.95 million patient visits, and $749 million in gross charges.  In 2010 HealthTexas was awarded AMGA’s Medical Group Preeminence Award.  HealthTexas was named American Medical Group Association (AMGA) Acclaim Award Honoree in 2011 and again in 2012, making them one of the leading medical groups in the nation.  Since its inception, HealthTexas Provider Network has been devoted to quality and dedicated to fulfilling our mission:

“to achieve excellence in the delivery of accessible, cost-effective, quality health care and demonstrated customer satisfaction that delivers value to patients, payers and the community.”

MEDIA CONTACT:
Susan Hall
Susanh@baylorhealth.edu
office: (214) 820-1817

 

About Baylor Scott & White Health
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform – MyBSWHealth. Through 51 hospitals and more than 1,200 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans. For more information, visit: BSWHealth.com